365 days of 2016 – summary
The end of the year is usually a time for reflection upon the achievements made so far and for setting next year’s goals – both in personal and in professional life. Such a summary took place in our company as well during the last days of December, in which the entire SPOC team participated.
Customers, team, development
2016 saw us expand intensively on multiple levels, implement interesting, mostly international projects, establish new contacts and further develop existing cooperation areas with our clients. Over the last 365 days we have led business talks with a lot of companies and institutions, part of which resulted in implementing new, interesting projects, continuing work with our current contracting parties and the possibility to plan future project works and developments for 2017. In addition, we have almost doubled our SPOC team, which trend will be continued throughout 2017. The team members themselves were also raising their competencies, preparing themselves for upcoming trainings and backing up their abilities with appropriate ServiceNow certifications.
8,7 SPOC CSAT result
Good cooperation, following through on the projects and tasks we set out to complete, as well as maintaining top-notch relationships with our clients resulted in achieving 8,7 points in customer satisfaction from completed implementations (CSAT) out of possible 10. The CSAT scale ranges from 0 to 10 with 10 being the highest possible score. Each partner’s CSAT rating is equal to a rolling 12-month average score of customer responses received across all completed engagements. We are proud of the achieved result, which really shows the quality of our work.
Current and future plans
We have also widened the scope of offered trainings and will continue to do so in 2017 as well, showcasing new possibilities in our portfolio. Our website underwent a complete overhaul. As SPOC, we can now proudly present the logos: ServiceNow Bronze Services Partner and ServiceNow Authorized Training Partner. The following months will surely bring new changes and achievements, about which we will keep you posted. We would like to thank all our Partners and Colleagues for the trust they put in us in the year 2016.