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Your ServiceNow App Factory

etykieta partnerska
Who:
A fully dedicated ServiceNow partner located in Poland, Central Europe. With the experience and expertise to help clients create custom applications, specific to their business.
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How:
Since 2010 SPOC has been supporting clients with their ServiceNow platforms. You will receive expert advice from the team of specialists, guiding you through the process of creating your own platform application.
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Service Desk

Overview

Uses OOTB applications as the foundation for customer specific implementations. With the application of standard configuration changes, SPOC has produced tailored solutions that support the client’s business.

Specific Examples

Exide Technology – uses ServiceNow with a language translation application to provide IT support to users with different languages.

Box.com Integration

Document Sharing and Management

Prior to the release of the SN Box integration, SPOC supported a customer to integrate their SN system with Box.com.

This allowed users to benefit from the functionality of the Box app, without leaving the Now Platform.

Order Management

Overview

SPOC worked with a large organisation (Mercer) to replicate and streamline their Order Management process in ServiceNow.

This enabled the customer to transition from an e-mail overload and approval bottlenecks to a repeatable, automated process in the Now Platform.

Results

A massive improvement in the ability to track the progress of the order management process.

Requests are tracked at each stage and give the team much greater visibility over everything that is happening.

Knowledge Insights

Overview

Our customer is a global consulting company. A thought leader in many innovative areas.

The research that the company conducts is compiled in reports that are used by Consultants in their day to day work when advising clients.

The information that the company compiles in these reports gives our customer an edge over their competitors.

Making sure that the reports are easily searchable and readily available is imperative to their business.

Results

We have replaced a largely manual process that was based on email communication and managing documents in many different repositories.

Through our application we provided improvements to all parties involved.

The Consultants can log research/report requests via a modern portal, complete with notifications, progress reports and an easy and intuitive interface. All of this with only a few clicks.

Consultants are essential for company income, through our application they receive a frictionless experience when requesting assistance from their supporting teams.

Recruitment Management

Overview

One of SPOC’s biggest and longest engagements.

SPOC has supported AMS over recent years throughout their digitalisation transition.

SPOC has helped AMS to move from manual, difficult to manage process, using basic e-mail and spreadsheets to an efficient, series of innovative applications used to manage the lifecycle of HR on-boarding and interview scheduling.

Results

Worked with AMS to get the most from the potential of ServiceNow. We have used the platform’s flexibility to create solutions with unique User Interfaces and algorithms.

This approach has increased automation and streamlined processes.
AMS are here today talking about the work they’ve done with the platform.

Legal Service Management

Overview

Our customer’s Legal Department was handling Legal requests like most companies do; via email, spreadsheets and the occasional phone call. As their organization grew, they started to look for a more structured way of handling NDAs, contracts and other legal requests.

After reviewing several solutions, they chose to use ServiceNow., a platform that offers many possibilities for legal management and gives the company a clear path for further improvement.

Results

Our application ensures great user experience by making Legal Requests available on their Service Portal which has been also used for other types of requests and incidents.

The addition of Legal Requests further reinforced the Portal’s role as the one stop shop for all work-related requests.

From the Legal team’s perspective, they received a solution that allows for categorisation and prioritisation of their work. This has allowed them to address cases promptly and increase customer satisfaction.

All this while giving management insight into their team’s performance through real-time reporting.

Master Data Management

Overview

A solution to drive changes of Master Data through a variety of different systems. Master Data is like the blood of the business.

A Business will have specific departments responsible for productivity and Business growth, in this analogy the organs.

However if these aren’t supplied with consistent data or information, it will be impossible for them to function.

Results

SPOC helped Wella develop a solution that could control Master Data updates from one place.

This ‘single point’ meant that Wella could eradicate inconsistent data by using a single source in ServiceNow.

The info inputted in SN was routed to other systems, updating the previous data when necessary.

Service Portal

Overview

Using the old CMS (Content Management System) and more recently the Service Portal Technology, SPOC has created a number of solutions to help customers drive self service and improve the overall perception of IT and other service delivery teams.

The implementations have ranged from standard OOTB implementations to highly customised portals that resemble modern webpages more than Service Desk interfaces.

Results

SPOC has been able to provide solutions that matched the needs of customers. Understanding their business objectives and translating the requirements to match the vision.

This has included UX reviews and design, new graphical interfaces suited to the specific company and application use.

Examples of the spectrum:

PDF Generator

Overview

If you’re using document templates and need to manually add in new information to prepare new version. I.E – Contracts, Quotations, Legal Documents, wouldn’t it be easier to have the ability to produce this without leaving ServiceNow?

With the PDF Generator, this is possible.

You can create PDFs from – Word, Excel, Power Point, Image Files or a combination of all of them.

Works by using templates saved on a server. These files contain reference links to ServiceNow fields that update the Document and produce a PDF with just one click.

Results

Manage the production and distribution of these documents in bulk. Save time, money and frustration with this application.

Translation Application

Overview

An application that integrates with any of your service management applications, such as Inc, CSM & HR.

It gives end users and service desk agents the ability to communicate with each other in their native languages directly from ServiceNow.

This application also works with the ‘connect chat’ plugin from ServiceNow so users can engage in real-time.

Results

There are many advantages of using this application. Users can have their issues and requests actioned much quicker.
It allows tickets to be handed or escalated to different teams in any location or time zone.

All the ticket data is saved in the record and can be translated at any time.

This application saves time and frustration comparing to the use of a 3rd party application external from ServiceNow.

The 8 Step Process to Successful Project Delivery


We would like to inform that the administrator of Your personal data is SPOC S.A., with its registered office at Szyperska 14, 61-754 Poznan. You have the right to request access to your personal data, its rectification, deletion or limitation of its processing, the right to object to its processing, as well as the right to transfer the data. Providing the data is voluntary, but necessary in order to participate in a training course, and in the case of marketing consent - for the promotion and advertising of the Company's products and services. The data shall be processed based on your consent (Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679). Personal data shall be processed until the consent is withdrawn. The consent can be revoked at any time. Recipients of the data may be the entities running the Company's website. At the same time, we would like to inform that You have the right to file a complaint with the Inspector General for the Protection of Personal Data.


We would like to inform that the administrator of Your personal data is SPOC S.A., with its registered office at Szyperska 14, 61-754 Poznan. You have the right to request access to your personal data, its rectification, deletion or limitation of its processing, the right to object to its processing, as well as the right to transfer the data. Providing the data is voluntary, but necessary in order to participate in a training course, and in the case of marketing consent - for the promotion and advertising of the Company's products and services. The data shall be processed based on your consent (Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679). Personal data shall be processed until the consent is withdrawn. The consent can be revoked at any time. Recipients of the data may be the entities running the Company's website. At the same time, we would like to inform that You have the right to file a complaint with the Inspector General for the Protection of Personal Data.

The 8 Step Process to Successful Project Delivery


We would like to inform that the administrator of Your personal data is SPOC S.A., with its registered office at Szyperska 14, 61-754 Poznan. You have the right to request access to your personal data, its rectification, deletion or limitation of its processing, the right to object to its processing, as well as the right to transfer the data. Providing the data is voluntary, but necessary in order to participate in a training course, and in the case of marketing consent - for the promotion and advertising of the Company's products and services. The data shall be processed based on your consent (Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679). Personal data shall be processed until the consent is withdrawn. The consent can be revoked at any time. Recipients of the data may be the entities running the Company's website. At the same time, we would like to inform that You have the right to file a complaint with the Inspector General for the Protection of Personal Data.

The 8 Step Process to Successful Project Delivery


We would like to inform that the administrator of Your personal data is SPOC S.A., with its registered office at Szyperska 14, 61-754 Poznan. You have the right to request access to your personal data, its rectification, deletion or limitation of its processing, the right to object to its processing, as well as the right to transfer the data. Providing the data is voluntary, but necessary in order to participate in a training course, and in the case of marketing consent - for the promotion and advertising of the Company's products and services. The data shall be processed based on your consent (Article 6 (1) (a) of the Regulation of the European Parliament and of the Council (EU) 2016/679). Personal data shall be processed until the consent is withdrawn. The consent can be revoked at any time. Recipients of the data may be the entities running the Company's website. At the same time, we would like to inform that You have the right to file a complaint with the Inspector General for the Protection of Personal Data.

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