Uses OOTB applications as the foundation for customer specific implementations. With the application of standard configuration changes, SPOC has produced tailored solutions that support the client’s business.
Exide Technology – uses ServiceNow with a language translation application to provide IT support to users with different languages.
Prior to the release of the SN Box integration, SPOC supported a customer to integrate their SN system with Box.com.
This allowed users to benefit from the functionality of the Box app, without leaving the Now Platform.
SPOC worked with a large organisation (Mercer) to replicate and streamline their Order Management process in ServiceNow.
This enabled the customer to transition from an e-mail overload and approval bottlenecks to a repeatable, automated process in the Now Platform.
A massive improvement in the ability to track the progress of the order management process.
Requests are tracked at each stage and give the team much greater visibility over everything that is happening.
Our customer is a global consulting company. A thought leader in many innovative areas.
The research that the company conducts is compiled in reports that are used by Consultants in their day to day work when advising clients.
The information that the company compiles in these reports gives our customer an edge over their competitors.
Making sure that the reports are easily searchable and readily available is imperative to their business.
We have replaced a largely manual process that was based on email communication and managing documents in many different repositories.
Through our application we provided improvements to all parties involved.
The Consultants can log research/report requests via a modern portal, complete with notifications, progress reports and an easy and intuitive interface. All of this with only a few clicks.
Consultants are essential for company income, through our application they receive a frictionless experience when requesting assistance from their supporting teams.
One of SPOC’s biggest and longest engagements.
SPOC has supported AMS over recent years throughout their digitalisation transition.
SPOC has helped AMS to move from manual, difficult to manage process, using basic e-mail and spreadsheets to an efficient, series of innovative applications used to manage the lifecycle of HR on-boarding and interview scheduling.
Worked with AMS to get the most from the potential of ServiceNow. We have used the platform’s flexibility to create solutions with unique User Interfaces and algorithms.
This approach has increased automation and streamlined processes.
AMS are here today talking about the work they’ve done with the platform.
Our customer’s Legal Department was handling Legal requests like most companies do; via email, spreadsheets and the occasional phone call. As their organization grew, they started to look for a more structured way of handling NDAs, contracts and other legal requests.
After reviewing several solutions, they chose to use ServiceNow., a platform that offers many possibilities for legal management and gives the company a clear path for further improvement.
Our application ensures great user experience by making Legal Requests available on their Service Portal which has been also used for other types of requests and incidents.
The addition of Legal Requests further reinforced the Portal’s role as the one stop shop for all work-related requests.
From the Legal team’s perspective, they received a solution that allows for categorisation and prioritisation of their work. This has allowed them to address cases promptly and increase customer satisfaction.
All this while giving management insight into their team’s performance through real-time reporting.
A solution to drive changes of Master Data through a variety of different systems. Master Data is like the blood of the business.
A Business will have specific departments responsible for productivity and Business growth, in this analogy the organs.
However if these aren’t supplied with consistent data or information, it will be impossible for them to function.
SPOC helped Wella develop a solution that could control Master Data updates from one place.
This ‘single point’ meant that Wella could eradicate inconsistent data by using a single source in ServiceNow.
The info inputted in SN was routed to other systems, updating the previous data when necessary.
Using the old CMS (Content Management System) and more recently the Service Portal Technology, SPOC has created a number of solutions to help customers drive self service and improve the overall perception of IT and other service delivery teams.
The implementations have ranged from standard OOTB implementations to highly customised portals that resemble modern webpages more than Service Desk interfaces.
SPOC has been able to provide solutions that matched the needs of customers. Understanding their business objectives and translating the requirements to match the vision.
This has included UX reviews and design, new graphical interfaces suited to the specific company and application use.
Examples of the spectrum:
If you’re using document templates and need to manually add in new information to prepare new version. I.E – Contracts, Quotations, Legal Documents, wouldn’t it be easier to have the ability to produce this without leaving ServiceNow?
With the PDF Generator, this is possible.
You can create PDFs from – Word, Excel, Power Point, Image Files or a combination of all of them.
Works by using templates saved on a server. These files contain reference links to ServiceNow fields that update the Document and produce a PDF with just one click.
Manage the production and distribution of these documents in bulk. Save time, money and frustration with this application.
An application that integrates with any of your service management applications, such as Inc, CSM & HR.
It gives end users and service desk agents the ability to communicate with each other in their native languages directly from ServiceNow.
This application also works with the ‘connect chat’ plugin from ServiceNow so users can engage in real-time.
There are many advantages of using this application. Users can have their issues and requests actioned much quicker.
It allows tickets to be handed or escalated to different teams in any location or time zone.
All the ticket data is saved in the record and can be translated at any time.
This application saves time and frustration comparing to the use of a 3rd party application external from ServiceNow.