Change the World of IT with us

“I believe that technology makes the world a better place and our solutions, based on the ServiceNow platform transform the world of business in a good way. I am sure that the skills we have will allow us to be an important part of international IT community.”
– MARCIN TYBURSKI – CEO, SPOC

CarrersKnowledge Manager

Knowledge Manager

We’re looking for a Knowledge Manager to support SPOC and ServiceNow’s growth globally. Sounds exciting, right? Join our team and we will bring you up to speed, by putting you through ITIL and system administration trainings. Once you get through that, you will feel confident going out there and spreading the word about our services and the ServiceNow platform. Once you join the team you’ll get your own avatar, personalized mug and t-shirt. You’ll be a key player in driving SPOC’s growth.

What we offer:

  • full time/B2B agreement (signed for minimum 2 years),
  • employment/cooperation within/with Poznań SPOC Office located Delivery Team,
  • full time engagement,
  • guaranteed training budged as a part of an employment/cooperation agreement,
  • non-corporate style and flat organisational structure,
  • mastering skills in the fastest evolving ITSM tool in the world,
  • real influence on shaping knowledge management procedures and processes within organisation,
  • working within young (currently 75 people), harmonious and open minded team of ServiceNow specialists,
  • accountability for knowledge management internal project delivery,
  • knowledge management design, implementation, maintenance and continuous improvement for entire organisation,
  • enumeration with bonus programme,
  • private health care, Multisport/Benefit card.

Responsibilities:

  • gathering knowledge management requirements from all stakeholders,
  • cooperation both with operational teams and C-level,
  • knowledge management processes and tools proposal, design and implementation,
  • change management planning and progress reporting,
  • schedule and budget management for proposed changes,
  • being change ambassador for knowledge management,
  • knowledge management processes and tools internal trainings,
  • knowledge management processes and tools feedback collation and after action review,
  • knowledge management processes and tools maintenance and continuous improvement.

Requirements:

  • minimum 2 year experience in similar position (e.g. Knowledge Management Process Owner),
  • bachelor’s degree in Philology or Communications preferred,
  • experience/background in computer science or information technology beneficial,
  • tech-savvy,
  • strong attention to detail in day to day activities,
  • ability to work independently or as part of a team,
  • experience in implementing process oriented approach in the organisation,
  • experience with key knowledge management concepts, tools and techniques (e.g. community facilitation, after action reviews) and or comparable experience,
  • professional service industry experience or client-serving experience
  • robust understanding of knowledge management approaches and their application, paired with the ability to articulate the value they bring to the business and drive buy-in and sponsorship from the business
  • good understanding of knowledge infrastructure and relevant domain-specific technology solutions to facilitate stakeholder discussions and identify expert resources to bring to discussions when needed,
  • fluency in English (desirable C1 level – allowing seamless communication),
  • outstanding research and analysis skills,
  • ability to collect and document business processes,
  • experience in project management would be an asset,
  • perfect organisational skills both in planning own work and the work for the others,
  • ability to coordinate many work streams at the same time,
  • being communicative team player,
  • working as a sole contributor and taking responsibility in day to day activities.

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