Their users may prefer, or need to engage in their native language, causing a headache for the organisation. It means they must provide additional resources and focus to cover this need, adding time and expense to operations rather than innovations.
SPOC’s Translation Application allows users to engage in their own languages. The solution translates information and messages quickly and easily in almost real-time, all within ServiceNow.
The solution from SPOC allows the Service Desk (or You ) to
- Translate Ticket Descriptions
- Translate and send messages from the ticket
- Select the text and translate it in real time