An increasing number of clients such as Veolia and AMS have chosen to entrust SPOC for their ServiceNow Support Services and the maintenance of their ServiceNow platforms.
In doing so, they benefit from a designated team of support specialists who provide on-demand assistance covering:
The ServiceNow support service is set up in a way that ensures they are satisfied with the value they receive. Customers choose from an open assistance package by purchasing a number of man-days or a maintenance package providing on-demand resources to deal with items on a reactive basis.
All communication with the Service Desk team is made via SPOC’S own ServiceNow platform. This ensures you receive a great service, similar to the one you’re providing to your own users.
SPOC’S desire is to give customers the solution that best suits their business environment and needs. To find out about the work SPOC does with Veolia, read this short article.