Improving control and increasing productivity, with a specific service‑orientation towards the activities, tasks and processes that make up day‑to‑day work life, that’s what ITBM on ServiceNow provides.
This shift means that IT is controlling and running many initiatives at once. Customers use the ITBM Suite to understand existing costs and investments, manage demand and align projects to business goals. Once ready to start, they execute projects and development activities as efficiently as possible, to speed up new service delivery.
ServiceNow is more than just an ITBM solution. The ITBM suite is part of the platform which is used to Transform the selection and delivery of services in IT by extending seamlessly into other areas such as; IT Service Management, IT Operations, GRC and Security Management. This connected enterprise offers greater levels of availability, connectivity and business transparency and alignment.
Ultimately, customers are able to focus their attention on business innovation, gaining competitive and market leadership, rather than wasting time and effort on ‘Business As Usual’ tasks, especially slow manual work for managing, communicating and reporting on work.