ServiceNow Fundamentals was designed for users with various organizational roles who are expected to work within the ServiceNow Now Platform. During this 3-day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.
The course teaches attendees about administering a ServiceNow system, fine‑tuning features based on organizational needs, and how to improve the user experience. This two‑day course provides hands‑on practice for implementing new workflows, creating Access Controls, and changing system settings.
During the 2-day training we discuss the basics of IT service management in line with the best practices described in ITIL. The aim of the course is to know and understand the most important concepts, principles and assumptions associated with the process model lifecycle management services. The training prepares participants to pass the exam and get an official certificate ITIL Foundation.