ITIL Foundation

During the 2-day training we discuss the basics of IT service management in line with the best practices described in ITIL. The aim of the course is to know and understand the most important concepts, principles and assumptions associated with the process model lifecycle management services. The training prepares participants to pass the exam and get an official certificate ITIL Foundation.

TrainingsITIL Foundation

ITIL Foundation

Experienced trainers
experts with years of experience: hundreds, sometimes thousands hours spent in training rooms

Extensive training materials
and perfectly prepared supplementary materials

Working in small groups
in the location of the client or outside of it.

Why should you get it:

Meet widely recognized and widely accepted approach to IT service management that is used by the largest organizations in the world during the 3-day ITIL Foundation training. This training is addressed to employees and managers of IT departments and companies providing IT services, key representatives of the users and customers of IT services, consultants, and IT auditors. The training is conducted in co-operation with SPOC from Conlea Sp. z o.o.

For whom:

Those wishing to improve their skills in the area of IT service management and get certified by the ITIL Foundation

Requirements:

  • There are no formal requirements,
  • Experience in working in the IT organization delivering IT services will be helpful, but it is not required

Schedule:

  • basics of IT service management in accordance with the best practices described in the ITIL library.
  • knowledge and understanding of key concepts, principles and assumptions associated with the process model of lifecycle management services. The training preparing participants to pass the exam and get an official certificate of ITIL Foundation.
  • substantive information in the form of a lecture,
  • the implementation of a number of practical tasks,
  • certification exam

Benefits:

  • IT service management based on the world renowned best practices
  • Service Lifecycle
  • Basic concepts and definitions associated with the Service Lifecycle
  • Key processes, roles and functions
  • Benefits resulting from the use of ITIL practices
  • Preparing for examination of the ITIL Foundation
  • Accessible and interesting form of teaching
  • Experienced coaches

Besides excellent preparation of the coach for classes , transferring of current knowledge, case studies, exercises and illustrative solutions, you can also expect:

Educational materials

Participants’ manual containing training presentation

Examination
The possibility of j entering the two practice tests with answers

Glossary of Terms

Materials in English
and the official Glossary of Terms


Coach Piotr Słowikowski: “Despite the difficult and challenging in terms of the attractiveness material it was not boring; good speaker; fine choice of the examples; he adapted to the group in terms of profile and knowledge of the participants”.

Marta Dąbrowska
Junior Technical Support Engineer, OpusCapita Sp. z o.o.

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