ServiceNow Fundamentals

ServiceNow Fundamentals was designed for users with various organizational roles who are expected to work within the ServiceNow Now Platform.

During this 3-day interactive training course attendees will learn about the ServiceNow user interface, receive a summary of the database schema, understand uses for commonly accessed applications, and be introduced to advanced features and functionality, such as scripting and application development.

TrainingsServiceNow Fundamentals

ServiceNow Fundamentals

Attendees participate in real world, relevant lab exercises. The course features lecture and group discussions, as well as extensive practice, delivered in a wide variety of labs, tech talks, and an interactive discussion of a comprehensive, real-world example.


  • Explore lists and forms,
  • Identify the importance of branding, as well as how to apply it to the platform,
  • Add users, groups, and roles,
  • Identify best practices related to task management,
  • Configure notifications,
  • Manage data with tables, the configuration management database (CMDB), and import sets,
  • Run basic reports, as well as the benefits of performance analytics,
  • Protect ServiceNow data,
  • Work with two key ServiceNow process applications: Knowledge Base and Service Catalog,
  • Create workflow activities and approvals,
  • Implement Service Level Agreements,
  • Identify various available script types,
  • Upgrade and clone instances, as well as create baseline performance metrics,
  • Capture and move configurations between instances.

Course addressees

This course is designed for all users, those experienced with ServiceNow or brand new to the platform, and looking to learn about the fundamental platform features.

Upon completion you’ll be able to

Obtain a ServiceNow Certified System Administrator certificate to those who successfully pass the exam.

Following this course, ServiceNow recommends that attendees have at least two to three months of hands‑on experiences with ServiceNow before attempting the Certification Exam.


The ServiceNow Foundations eLearning course – 6 modules introducing the ServiceNow platform and interface.

The training can be run either in Polish or in English.

Reach out

In case of any questions, feel free to reach out to our account manager:

Linda Dekhinet

See you at the training!


ServiceNow Fundamentals

2019-09-17 - 2019-09-19, in    Warsaw
Price: 5950 PLN net

ServiceNow Fundamentals

2019-12-03 - 2019-12-05, in    Warszawa
Price: 5950 PLN net
Get In Touch Estimate Project